Couture Rental Policy

Couture Rental by Runway Styled by Mystique!

We're thrilled to invite you to explore our exclusive couture collection on our website. Whether you're preparing for photoshoots, music videos, TV shows, editorials, commercials, premieres, ad campaigns, or a red-carpet event, we've got you covered. 

Feel free to browse our collection and discover the perfect outfit for your next glamorous moment. If you have any questions or need assistance, our dedicated team is here to help. Let's turn your fashion dreams into a reality!

1. Secure Your Look:
To ensure the availability of our in-demand pieces, we recommend booking your desired look well in advance.

2. Make a Statement: 
Our couture items are designed to do more than just dress you-they're designed to make a statement. Perfect for photoshoots, galas, red-carpet events, special occasions, or any production needs, our collection promises to elevate your style. 

Key Details: 
* Each rented piece comes with our signature garment bag, which must be returned with the item. 

Rental Duration: 
* The rental period is two days from the time of arrival. 

Rental Fees: 
* Our rental fees cover the following: 
- The cost of the item being rented. 
- Shipping to you. 
- Return shipping. 
- Dry cleaning.

Damages and Security Deposit: 
* Customers are responsible for any damages incurred during the rental period. We perform detailed inspections pre and post-rental. If damage occurs, the customer will be charged the repair or replacement value of the item. A refundable security deposit is required at booking. 

Shipping and Return Policy: 
* Shipping Fees: Shipping fees are determined based on your location. We offer two shipping options: 
- Canada Post: For nationwide and International delivery. 
- Local Messenger Service: Ideal for faster local deliveries. 
* Return Shipping: The cost of return shipping to us is already included in the rental fee. To simplify the process: 
- We provide a prepaid return shipping label. 
- Follow the instructions included in the packaging. 
- Drop off the package at your local Canada Post location. 

Return Timeline:
* Once you've dropped off the package at a local postal service, please send us an email. We will then track the package to confirm the return date. 

Late Returns: 
* Late returns may incur additional charges. 

Dry Cleaning: 
* We handle all dry Cleaning and garment care. 
* Dry cleaning fees are included in the rental fees. 

Cancellation and Refunds: 
* All orders are final. 
* If you need to reschedule your order, please email us two days after your order date to [email protected].

Explore our website to uncover distinctive styles that await you. For any questions or needed support, please feel free to contact us. Thank you for choosing Runway Styled by Mystique Couture Rental. We're excited to help you create unforgettable fashion moments!

By renting from our store, customers agree to abide by these terms and conditions.